Shipping policy

Last updated: 29 October 2026

Shipping is free, everywhere we ship

Every order ships free, with no minimum. We ship to most of the world — if the checkout accepts your country, we ship there.

How long it takes

Every pair is made to order, so there are a few days in production first — the panel is cut, the side seam is opened, the panel is set in and the embroidery goes on — and then 5 to 7 business days in transit. The moment the parcel leaves us, your tracking number lands in your inbox and you can follow it the whole way. You can also check it any time on our Track Your Order page.

Business days are Monday to Friday, not counting public holidays. Orders placed at a weekend go into production on the next working day.

Tracking

You get a confirmation email the moment you order, and a second email with the tracking number when the parcel ships. If the tracking has not moved for several days, write to us — we would rather look into it than have you wait.

Customs and duties

Our prices are in US dollars and do not include any import duty, tax or customs handling fee that your own country may charge on arrival. Those are set by your government, not by us, and where they apply they are paid by you. Most orders are not charged anything; it depends on where you live.

Wrong or incomplete address

We print the address exactly as it is entered at checkout. If you spot a mistake, tell us the same day and we will change it before the parcel goes out. Once it has shipped we cannot redirect it — and a parcel returned to us as undeliverable has to be sent out again, which starts the transit time over.

If a parcel is lost or arrives damaged

Write to us at ecomtomoon@gmail.com. A parcel the carrier has lost is our problem, not yours: we send a replacement or refund you in full. If it arrives damaged, send a photo and the replacement goes into production the day we see it.